Shipping policy

Shipping Policy – Lumora

This document sets out the shipping policy that applies to customers that make a purchase on our website. If you have any questions, please contact our customer service team.

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Shipping Options & Delivery Costs

We offer the following shipping options — you will be asked to select a shipping method at checkout.

• Standard Shipping (Free)

Shipping costs for express delivery will be calculated and shown at checkout.

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Delivery Address & Time

Shipping typically takes between 3 to 15 business days, depending on your location and the selected shipping method.

Please ensure that all delivery information is entered correctly at checkout. We are unable to modify the delivery address once the order has been placed.

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Delays

While we aim to deliver your order within the estimated timeframe, delays may occasionally occur due to high demand, busy periods, or public holidays. We appreciate your patience in such cases.

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Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with tracking information. You will be able to track your package directly through the carrier’s website.

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Returns, Refunds, and Exchanges

For information on returns and refunds, please refer to our Refund Policy.

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If you have any further questions, feel free to contact us at lumora1brand@gmail.com or via our phone number +601116540132.