Shipping Information

At Lumora, we strive to ensure a seamless delivery experience for every order. Please review the details of our shipping process below.

  1. Made-to-Order Items
    Many of our pieces are made-to-order to ensure the highest quality and personalization. Please allow 7–10 business days for production before your order is shipped.

  2. Shipping Options
    We offer the following shipping methods:

    • Standard Shipping: Delivered within 5–7 business days after production is complete.
    • Express Shipping: Delivered within 2–3 business days after production is complete.
    • International Shipping: Delivery times vary by destination (typically 7–14 business days after production is complete).
Shipping rates are calculated at checkout and depend on your location and selected method.

  1. Processing Times

    • For non-made-to-order items, all orders are processed within 1–2 business days of confirmation.
    • Made-to-order items require 7–10 business days for production before processing for shipping.
    • Orders placed on weekends or holidays will be processed on the next business day.

  2. Order Tracking
    Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your delivery.

  3. Shipping Destinations
    We ship to the United Kingdom, Europe, United States, and others.
    If your country is not listed, please contact us at contact@lumorabrand.com to inquire about special shipping arrangements.

  4. Customs and Duties
    For international orders, customs fees and import taxes may apply based on your country’s regulations. These charges are the responsibility of the customer.

  5. Delayed or Lost Packages
    While we aim for timely deliveries, delays may occur due to unforeseen circumstances (e.g., weather, customs clearance).
    If your package is delayed or lost, please contact us at contact@lumorabrand.com, and we will assist you in resolving the issue.

  6. Incorrect Shipping Information
    Please ensure your shipping address is accurate at checkout. Lumora is not responsible for delays or non-delivery caused by incorrect or incomplete addresses.

  7. Questions or Concerns
    For assistance with your order, please reach out to our Customer Care team at contact@lumorabrand.com.