Returns & Refunds
At Lumora, we are committed to ensuring your complete satisfaction with every purchase. If for any reason you are not entirely satisfied, we are pleased to offer returns or exchanges under the following conditions:
Returns Policy
- Items may be returned within 30 days of purchase for a refund or exchange.
- The item must be in its original condition, unworn, and accompanied by the original packaging, tags, and Promise Certificate.
- Custom or engraved pieces are non-returnable unless they arrive damaged or defective.
Refunds
- Refunds will be issued to the original payment method within 7 business days of receiving your returned item.
- Please note that shipping fees are non-refundable.
Exchanges
- Exchanges are available within 30 days of purchase for items of equal or greater value.
- Contact us at contact@lumorabrand.com to initiate an exchange.
Damaged or Faulty Items
- If your item arrives damaged or defective, please notify us at contact@lumorabrand.com within 48 hours of delivery.
- We will arrange for a replacement or full refund, including shipping costs.
Return Process
- Contact our Customer Care team at contact@lumorabrand.com with your order details to request a return or exchange.
- We will provide instructions for securely shipping your item back to us.